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Return Policy

Our goal is to treat customers the way that we would want to be treated by an identification solutions company. We strive to be fair to our customers and provide them with the service they expect. We understand that sometimes you order something by mistake or order something you don't need. We will do our best to help. To request a return please contact an Alliance representative at (877) 897-2007 or at customerservice@allbussys.com When you call be sure to have you your order and item number available.

  • Policies for Unopened and Unused Products
    If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt under the following conditions:
    • Product must be unopened, unused and in the factory packaging.
    • Product returns must include original packaging and include all peripheral items like instructions, driver CDs, etc.
    • The customer must pay for the shipping back to Alliance Business Systems.
    • A 15% restocking fee will be deducted from the credit issued for your order. The credit will include the purchase price of the item and any tax, we do not credit shipping on the original order.
  • Policies for Opened Items
    We are unable to accept the return of the following 'opened' items:
    • Used printers unless pre-authorized by an Alliance representative.
    • Opened consumables or media such as ink rollers, cards, ribbons and/or printer cleaning kits.
  • Policies for Other Items
    We are unable to accept the return of the following items:
    • Software unless pre-authorized by an Alliance representative.
    • Custom printed products, including but not limited to custom lanyards and custom badge reels.
    • Special order items.
  • Policies for Defective Merchandise
    If you received a product that is non-functioning properly or is defective out of the box, please contact us immediately to obtain a return material authorization (RMA) number. We will replace the product as quickly as possible.
  • Return Policy Information
    If you have any questions, concerns, or comments about our return policy you may contact us using the information below:

    By e-mail: customerservice@allbussys.com
    By Phone: 1-877-897-2007

Return Instructions

    1. For any return the customer must contact Alliance Business Systems to obtain an RMA number within 30 days of receipt of product.
    2. All returned packages and merchandise must be shipped to the address listed below:
    3. RMA numbers must be clearly marked on the return shipping address label.
    4. Products must be shipped back freight prepaid (customer pays for shipping) except in the case of returns due to manufacturer's defects or errors on the part of Alliance Business Systems.
    5. Items must be received within 30 days of the issuance of the RMA number.
    6. All original item packaging, instructions, and included peripherals must be returned with the product.
    7. The product must be in “like new” condition and be unmarked and undamaged.
    8. Credit will be issued to the original credit card or account holder after inspection by Alliance Business Systems.
 

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